ArrivalS

In order to respect the time of both our clients and our professionals, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be charged a $15 late fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.

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Cancellation Policy

If you need to cancel your appointment, please notify us at least 24 hours prior to the appointment. Failure to cancel before our 24hr notice policy will result in a 50% cancellation fee of the reserved service which will be added to you next appointment. We do not charge this fee for those canceling due to illness or anyone experiencing Covid-19 symptoms. To cancel or reschedule your appointment, please call (615) 559-1049. Please leave a voicemail if we’re closed.

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NO Shows

We want to express how important it is that you never no-show an appointment. If you are no longer able to make your appointment, we ask that you give us as much notice as possible to ensure our ability to re-book it. 

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Gratuities

We want you to leave our salon looking your best and feeling renewed. If you are not completely satisfied, please let us know during your appointment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund .In appreciation of service, gratuities may be given at your discretion.

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Health

For your comfort and safety, please notify our professionals if you have allergies to products or chemicals, any physical issues or disabilities. If you experience discomfort or any other symptoms during a service, please alert a member of our team immediately.

Kids in the salon

Our salon policy states that children are welcome in the salon if the child has an appointment. We strive to create a peaceful atmosphere for all of our guests who come in after a long day, and we also care about the safety of your little ones. Children are subject to elements of danger in the salon environment (sharp scissors, hot irons, glass shelves, etc.). If you have any questions or concerns, please ask! 

 

Pets in the salon 

The state board of cosmetology and the board of consumer affairs have specific rules and regulations stating that no animals are allowed in a salon at any time. Service dogs with official “service animal” vests are the only exception to this rule.

 

Using mobile phones during the service

For the enjoyment of other guests, we ask that you put your cellular phone ringer on “vibrate” or “off” while receiving services.

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Eating and drinking during service

There are a few amenities that we will not be able to provide for our guests at this time. We will not be serving drinks or snacks and we ask that you not bring any food or drinks in with you. 

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Product Returns

Due to risk of contamination we cannot accept any returns or exchanges on any retail items, including items bought before COVID-19.  We appreciate your understanding and support. All sales are final; no adjustments or rain checks. 

 

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Parking

We have free parking available on-site. 

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Accepted Payments

We accept Visa, Mastercard, and Discover for services and product purchases. 

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Rights To Refuse Service

Our salon professionals have the right to refuse service to anyone behaving improperly, intoxicated, not wearing a mask, or if their state of health may influence the effects of the service.

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If you have any questions regarding this policy, please communicate them before committing to an appointment.  We thank you for supporting us by respecting our policy.

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